Operations Discovery
Survey

Help us understand how your team manages the five core workflows in your portfolio today. Your answers directly shape what we build.

8–12

minutes to complete

5

workflow verticals covered

100%

confidential — used to shape the product

1 About You

Tell us about your organization

So we can tailor our follow-up conversation to your portfolio.

Question 1 of 5

Your name and title*

Full Name

Title

Question 2 of 5

Company name and email*

Company

Work Email

Question 3 of 5

How large is your current portfolio?

Total Pads / Units

Number of Communities

Question 4 of 5

How many states do you operate in?

Question 5 of 5

What property management software do you use?

2 Workflow 01 of 05

🔴 Delinquency Management

How your team handles late rent — from Day 1 through the pre-legal escalation.

Question 1

How many days after rent is due does your team make first contact with a delinquent resident?

Question 2

How does your team currently deliver delinquency notices? Select all that apply.

Question 3

Approximately how many staff hours per week does your team spend on delinquency follow-up across the portfolio?

Question 4

Where does your delinquency process break down most often?

Inconsistent follow-up — Regionals don't always remember Day 5, 10, 14 Notice language varies — no standard template across communities Documentation — actions taken aren't always logged to the resident file State compliance — notices aren't always state-law correct Escalation timing — pre-legal referrals happen too late Process works well — not a major pain point

Question 5

How would you rate the pain level of managing delinquency manually today?

1 = Not painful at all · 5 = Extremely painful and time-consuming

Not painfulExtremely painful

3 Workflow 02 of 05

🟡 Lot Rent Renewals

How your team generates, delivers, and tracks annual lot rent renewal notices.

Question 1

How far in advance do you typically send renewal notices to residents?

Question 2

Who is currently responsible for drafting and sending renewal notices?

Community Managers individually Regional Managers Corporate operations team Outside counsel reviews each notice Mix of the above Partially automated

Question 3

How do you currently ensure notice language meets state law requirements for each state you operate in?

We have state-specific templates vetted by attorneys We use a single template across all states Managers adapt language based on their knowledge Outside counsel reviews before sending We are not confident our notices are always state-compliant

Question 4

Have you ever missed a renewal deadline or sent a non-compliant notice?

Yes — it has happened No — not to my knowledge I'm not sure — we don't track it closely

Tell us more — what happened and what was the impact?

Question 5

How painful is your current renewals process?

1 = Smooth and well-managed · 5 = Major source of errors and staff time

SmoothMajor pain

4 Workflow 03 of 05

🔧 Maintenance Coordination

How work orders flow from resident submission through vendor dispatch to completion.

Question 1

How do residents currently submit maintenance requests? Select all that apply.

Phone call to the office Text message to manager Email Online portal / PMS resident app Walk-in to office No formal intake process

Question 2

What is your average time from work order submission to vendor dispatch?

Question 3

How do you keep residents informed about the status of their work order?

Residents call us — we don't proactively update them Manager calls or texts when there's an update PMS sends automated updates via portal We send updates but inconsistently No status communication until work is complete

Question 4

What percentage of work orders require more than one follow-up before resolution?

Question 5

How painful is your maintenance coordination process today?

1 = Well-oiled and efficient · 5 = Constant friction and resident complaints

Well-oiledConstant friction

5 Workflow 04 of 05

🏠 Resident Onboarding

The sequence from approval to move-in day — and what falls through the cracks.

Question 1

How long does your typical onboarding process take from approval to move-in readiness?

Question 2

Which of these steps are currently done manually? Select all that apply.

Sending approval confirmation Collecting lease documents Reminding residents to set up utilities Coordinating key pickup / access Required disclosures delivery 30-day check-in with new resident

Question 3

What most commonly falls through the cracks during new resident onboarding?

Utility setup — residents don't get set up before move-in Document collection — incomplete files at move-in Community rules communication — residents surprised by policies Follow-up — no 30-day check-in happens consistently Nothing major — our onboarding process is solid

Question 4

How painful is your resident onboarding process today?

1 = Smooth and consistent · 5 = Chaotic and time-consuming

SmoothChaotic

6 Workflow 05 of 05

⚖️ Compliance Notices

State and federal notice requirements — how you stay compliant across your portfolio.

Question 1

Who is responsible for ensuring notices meet state-specific legal requirements?

Community or Regional Managers Corporate legal or compliance team Outside counsel reviews all notices No one specifically — it's handled ad hoc Software handles compliance automatically

Question 2

Have you ever had a notice challenged, invalidated, or cited in a legal proceeding?

Yes — it has happened No — not to my knowledge I'm not certain — we don't track it closely

What happened and what was the outcome?

Question 3

How do you stay current with changes to state notice laws across your portfolio?

Subscribed to state legislative updates / attorney alerts Annual review with outside counsel Industry association updates (MHI, state MHA) We rely on managers to stay current We don't have a formal monitoring process

Question 4

How confident are you that every notice sent across your portfolio is state-law compliant today?

1 = Not confident at all · 5 = Fully confident — we have a rigorous process

Not confidentFully confident

7 Your Wishlist

Tell us what you actually want.

This is the most valuable part. No multiple choice — just your honest perspective.

Open Question 1

If you could eliminate one manual workflow from your team's week entirely — which one would it be, and why?

Be specific. The more detail, the more useful this is to us.

Open Question 2

What would a platform need to do to earn a place in your operations stack — beyond what your PMS already does?

What would make you pay for it? What would make you not.

Open Question 3

What do you wish someone would build for the MHC industry that nobody has built yet?

This doesn't have to be related to our five workflows. Blue sky.

Final Question

Of the five workflows we covered, which is the highest priority for your organization right now?

🔴 Delinquency Management 🟡 Lot Rent Renewals 🔧 Maintenance Coordination 🏠 Resident Onboarding ⚖️ Compliance Notices All of them equally

Operations DiscoverySurvey

Tell us about your organization

🔴 Delinquency Management

🟡 Lot Rent Renewals

🔧 Maintenance Coordination

🏠 Resident Onboarding

⚖️ Compliance Notices

Tell us what you actually want.

Thank you.

Operations Discovery
Survey